{"id":1614,"date":"2022-12-06T13:47:07","date_gmt":"2022-12-06T12:47:07","guid":{"rendered":"https:\/\/cmmforming.com\/?page_id=1614"},"modified":"2023-10-03T10:24:55","modified_gmt":"2023-10-03T08:24:55","slug":"request-assistance","status":"publish","type":"page","link":"https:\/\/cmmforming.com\/en\/help-center\/request-assistance\/","title":{"rendered":"Request assistance"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” side_padding=”4″][vc_column][vc_empty_space height=”60px”][vc_column_text el_class=”title-service-page h1″]<\/p>\n

Product returns<\/h1>\n

[\/vc_column_text][vc_empty_space height=”15px”][vc_column_text]There are two different ways to make a return: through our courier or through a courier of your choice.
\nTo make a return you can fill out our online form<\/strong> by entering the data necessary to help us locate your purchase.
\nWe therefore ask you to collect the following data<\/strong> in order to simplify and validate the procedure:[\/vc_column_text][vc_empty_space height=”40px”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” css=”.vc_custom_1625126871840{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}”][vc_column_inner el_class=”column-assist-border” offset=”vc_col-md-6″]<\/i><\/span>[vc_empty_space height=”10px”][vc_column_text el_class=”min-height-returns”]Find your order number: we will need it to locate your purchase, your personal data, and the payment method for any refund.
\nYou can find it on the profile page<\/a> under “orders placed.”[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”column-assist-border” offset=”vc_col-md-6″]<\/i><\/span>[vc_empty_space height=”10px”][vc_column_text el_class=”min-height-returns”]Find the item number and name of the product you purchased and want to return or change.
\nThe article code can be found in the profile area \u2013 “orders placed”<\/a> section.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”center” css_animation=”” css=”.vc_custom_1674205248409{margin-right: 0px !important;margin-left: 0px !important;background-color: #e0e0e0 !important;}”][vc_column_inner][vc_empty_space height=”40px”][vc_column_text]<\/p>\n

I have all the data, how do I proceed?<\/h4>\n

[\/vc_column_text][vc_empty_space height=”10px”][vc_column_text]<\/p>\n

Click on the link below and go to the return request form. Enter your personal data, order, and related item\/s and select the return method you prefer.
\nYou will receive a confirmation email with all the information regarding the preparation of the packaging and shipping once the return request has been approved.<\/p>\n

[\/vc_column_text][vc_empty_space height=”30px”]MAKE REQUEST<\/a>[vc_empty_space height=”50px”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” side_padding=”4″][vc_column][vc_empty_space height=”100px”][vc_column_text]<\/p>\n

When can I make a return?<\/h4>\n

[\/vc_column_text][vc_empty_space height=”10px”][vc_column_text]<\/p>\n

All items can be returned no later than 14 days from shipment receipt. Please understand that only products in their original state, never used, will be withdrawn. More info on “Right of withdrawal and returns”<\/a>. When will the refund take place?<\/p>\n

\u2022 As soon as we receive the returned products we will check them carefully. Then we will send you an email where you will be informed about the approval or rejection of the return.<\/p>\n

\u2022 In case of approval, the refund will be processed within 10 working days with the same payment method used at the time of purchase.<\/p>\n

\u2022 The original shipping costs are non-refundable.<\/p>\n

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When will the re-credit take place?<\/h4>\n

[\/vc_column_text][vc_empty_space height=”10px”][vc_column_text]\u2022 As soon as we receive the returned products, we will check them carefully. Then we will send you an email where you will be informed about the approval or rejection of the return.
\n\u2022 In case of approval, the refund will be processed within 10 working days with the same payment method used at the time of purchase.
\n\u2022 The original shipping costs are non-refundable.[\/vc_column_text][vc_separator type=”normal” color=”#e2e2e2″ thickness=”1″ up=”40″ down=”40″][vc_column_text]<\/p>\n

Are there any additional costs to make a return?<\/h4>\n

[\/vc_column_text][vc_empty_space height=”10px”][vc_column_text]Yes, the shipping costs for the return will be at the customer own cost. These are variable according to the method chosen to return the product:
\n\u2022 Return with our courier: shipping costs will be calculated based on the country of departure of the return and the weight of the products inside the return package. These costs will be retained through the re-crediting operation.
\n\u2022 Return by courier chosen by the Customer: shipping costs will vary depending on the carrier chosen.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”center” background_image_as_pattern=”without_pattern” z_index=”” anchor=”module-request-return” side_padding=”4″][vc_column][vc_separator type=”normal” color=”#e2e2e2″ thickness=”1″ up=”100″ down=”100″][vc_column_text]<\/p>\n

Request your return<\/h1>\n

[\/vc_column_text][vc_empty_space height=”15px”][vc_column_text]Enter your personal data, order and related item\/s and select the return method you prefer.
\nYou will receive a confirmation e-mail with all the information regarding the preparation of the packaging and shipping once the return request has been approved[\/vc_column_text][vc_empty_space height=”50px”][vc_row_inner row_type=”row” type=”full_width” text_align=”center” css_animation=””][vc_column_inner offset=”vc_col-lg-offset-2 vc_col-lg-8″]\n

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    1 . Enter your personal details\n<\/p>\n

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    2 . Help us find your order\n\t<\/p>\n\t

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    Select your order number*\n\t\t<\/p>\n\t\t

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    Select order date*\n\t\t<\/p>\n\t\t

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    Explain the reason for the return*\n\t\t<\/p>\n\t\t

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    3 . Explain the reason for the return\n\t\t<\/p>\n\t\t